Financial and Office Policies
Patient AppointmentsPatients are seen by appointment only. We make every effort to be on time for our patients, and we ask the same courtesy from your family. If you cannot keep an appointment, please notify us immediately, giving a minimum of 48 hours notice to avoid any missed appointment fees. We realize that unexpected illnesses and emergencies may occur, but we ask for your assistance in this regard.
Our office strives to schedule appointments at your convenience and when time is available.
Dental Savers PlanIf you and your family don’t have insurance, it’s for you! Our Dental Savers Plan offers individual and family memberships, so everyone can get the care they need at a rate that’s easier on your wallet. Read more about our Dental Savers Plan.
QDP offers a number of benefits, including no pre-existing condition denials, no co-pays, no deductibles, and no annual maximums. Benefits start immediately, so you don’t have to wait to get the care you need!
Each membership includes up to two annual cleanings and exams, plus any necessary X-rays. You also receive a discount on all other comprehensive dental services, including cosmetic and elective treatments.
Insurance & Patient Co-paymentsIf you have insurance we will help you determine the coverage you have available. In order to best assist you, it is important that you submit your dental and/or medical insurance information to us with your New Patient Paperwork a minimum of two business days prior to your scheduled appointment. This allows us time to contact your insurance company and obtain a breakdown of the benefits you or your employer purchased from the company. In addition, you will want to bring a dental benefit book that your carrier should be able to provide. Our business team will be happy to help you understand your policy.
Should you be diagnosed with treatment services, we will be able to provide you with a detailed plan which will give you an estimate of how much your insurance company may pay for each procedure, as well as the portion you will be expected to pay at the time of service.
Professional care is provided to you, our patient family, and not to an insurance company. The insurance company is responsible only to the patient as a benefit from the individual or employer plan purchase, and the patient is responsible to the doctor. We will assist you every way we can in filing your dental or medical claim and handling insurance questions from our office on your behalf.
Financial Policy and In-House FinancingIn an effort to reduce the cost to you, the patient, while maintaining the highest level of professional care, we have established the financial policy as follows:
- Payment of any account balance is due in full within 20 days of statement date
- We gladly accept Visa, Discover, American Express or MasterCard payments
- Payment plans are available through Care Credit and Compassionate Finance
Appointments & ConsultationsWe are happy to schedule a second-opinion consultation with our doctors to discuss treatment diagnosed for you. It is important to us that our patients are committed fully to a recommended course of treatment, and we make every effort to provide all available information on the types of treatment completed at Carolina Smiles Family Dentistry, as well as options to make appointments comfortable.
All patients that are referred to our office from another practice, or who have self-referred themselves for a second opinion are required to undergo a complete examination by one of our doctors before they provide their diagnosis opinion. Please ensure that all available x-rays and chart notes from your prior office have been transferred to us prior to the scheduled appointment for review. Please note that many offices require 7–14 business days to transfer records.
It is imperative that we have all available dental (and medical if related to trauma or medically diagnosed disorder) insurance information in a timely manner, as we will be providing you with a comprehensive treatment estimate after your consultation with the doctor.
If you have questions about the services we provide, please call us at (803) 310-4707.